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ElevateAI

Conversation AI

An AI that answers customers the moment they message.

Conversation AI is an AI chatbot for your business messages: it replies across SMS, webchat, Facebook Messenger, Instagram, WhatsApp, and email, answers the questions people actually ask, and books appointments into your real calendar, trained on your own business. You decide how much it runs: suggestive mode drafts replies for you to approve, and autopilot handles the conversation end to end with message caps and escalation so a human takes over when it matters. Conversation AI is metered per message: the Growth plan includes 1,000 Conversation AI responses a month, and Pro is unlimited under fair use.

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Replies in seconds, on every channel

Speed is the whole game. Someone who messages three businesses usually hires the one that answers first, and that is rarely the one waiting until morning. Conversation AI answers within seconds on whichever channel the customer used, in the same thread your team already works in.

  • SMS and MMS
  • Website chat widget
  • Facebook Messenger and Instagram DMs
  • WhatsApp
  • Email
  • Every reply lands in the unified inbox on the contact's record

Replies live in the same unified inbox your team uses.See the inbox

How much control do I have over what it says?

You choose the leash. In suggestive mode it writes the reply and waits for a human to send it, which is good for the first few weeks. In autopilot it handles the whole conversation, but with a per-conversation message cap, sleep rules, and escalation so it hands off to a person instead of looping.

  • Suggestive mode: drafts a reply for you to approve, edit or discard
  • Autopilot mode: replies end to end without waiting
  • A message cap per conversation so it never runs on forever
  • Sleep rules when a customer stops responding
  • Escalation to a human on the topics you flag
  • Turn it off for specific channels or hours

Books appointments inside the chat

Answering the question is half the job; the appointment is the point. Conversation AI can offer real openings from your calendars, confirm a time in the thread, and put it on the schedule with reminders already queued.

  • Offers live availability from your booking calendars
  • Books across multiple calendars, services or team members
  • Confirms the appointment in the same conversation
  • Automatic reminders go out by text and email
  • Reschedules and cancellations update the calendar

Trained on your business, and billed per message

Conversation AI is only as good as what it knows, so you train it on your own content: pages, service list, hours, service area, and the question-and-answer pairs you write. Every conversation is summarized on the contact record with a full transcript, so you can see exactly what it said. Billing is per response, by plan.

  • Train it on your website pages, services, hours, and FAQs
  • Write your own question-and-answer pairs for exact wording
  • Conversation summaries and full transcripts on the contact record
  • Growth ($397£327/mo) includes 1,000 Conversation AI responses/mo
  • Pro ($497£407/mo) is unlimited Conversation AI under fair use

Separate usage charges may apply beyond included allowances. Current rates are on our pricing page.

Included on every plan, and a real person sets it up with you in two 1-on-1 calls in your first week.

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The part nobody else does

Every plan comes with people, not just software.

  • White-glove onboarding. Two 1-on-1 calls in your first week: we set up the tech with you, then train you on the daily tools. Recorded, so you keep everything.
  • Live chat + video support. Talk to a human when you are stuck. Screen-share when it is easier to show than tell.
  • Bi-weekly office hours. Drop into a live session with our team every other week. Bring questions, leave with answers.
  • Courses & training videos. A course library and step-by-step feature videos included with every account. Learn at 2am if that is your speed.
How onboarding works

Keep exploring

Where this fits with everything else

See all the tools

FAQ

Questions, answered

Which channels does Conversation AI cover?

SMS, your website chat widget, Facebook Messenger, Instagram DMs, WhatsApp, and email. Every reply appears in the same unified inbox thread on the customer's record, so your team sees the full history whether the AI or a person answered.

Will it reply on its own, or just draft replies for me?

Both; you choose. Suggestive mode writes the reply and waits for someone on your team to approve or edit it, which is how most owners start. Autopilot mode replies on its own, with a per-conversation message cap, sleep rules, and escalation so it hands off to a human instead of looping.

Can it book appointments?

Yes. It offers real openings from your booking calendars, confirms a time inside the conversation, and puts the appointment on the schedule with automatic text and email reminders. Reschedules and cancellations update the calendar too.

How many replies are included?

The Growth plan includes the AI Employee with 1,000 Conversation AI responses a month. The Pro plan includes the AI Employee Pro with unlimited Conversation AI under fair use. Texts and emails have separate usage charges; texts are billed per segment, with applicable carrier fees. See our pricing page for current rates.

How do I keep it from saying something wrong?

You train it on your own content and question-and-answer pairs, so it answers with your hours, service area, and the price ranges you approve. Start in suggestive mode to read every draft, set escalation topics that always go to a human, and review the transcript of any conversation on the contact record.

Do you help me set it up?

Yes. Onboarding is white-glove on every plan: a Tech Setup call and a Training call in your first week, both recorded 1-on-1 sessions. Our team is on live chat and video support, and we host bi-weekly live office hours.

See an AI answer a customer and book the job.

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No contracts · Unlimited users & contacts · Cancel anytime