Unified inbox

Every message, every channel, one inbox.

ElevateAI gives you one unified inbox for customer conversations. SMS, email, Facebook Messenger, Instagram DMs, WhatsApp, webchat, and Google messages all land in a single thread per customer, so you read the whole relationship in order instead of hopping between apps. It works the same on desktop and in the iOS and Android apps, and every reply is saved to that contact's record.

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What is a unified inbox?

It is one consolidated stream of everything a customer has ever sent you, in the order they sent it. No more "did anyone answer the Instagram DM?" The channel becomes a detail, not a separate job.

One timeline per contact across every channel
SMS and email in the same thread
Facebook Messenger, Instagram DMs, and WhatsApp
Webchat and Google Business messages
Assign conversations, snooze them, and mark them read
Saved replies and templates for the questions you get daily

How do I answer instantly without being glued to my phone?

Add the webchat widget to your website and turn on Conversation AI. The widget converts a website visitor into a text thread you can pick up later, and Conversation AI answers common questions and books appointments while you are on a job.

Website chat widget that continues by text
Conversation AI replies, qualifies, and books
Hand off to a human at any point in the thread
Business hours, greetings, and away messages

AI features are metered: Growth includes generous monthly limits, and Pro is unlimited under fair use.

How does missed-call text-back work?

When you cannot pick up, the system texts the caller within seconds ("Sorry we missed your call. How can we help?") and their reply arrives in the same inbox. A missed call stops being a lost lead and becomes a conversation.

Automatic text the moment a call is missed
Custom message per number or per team
Replies land in the unified inbox with call history attached
Call recording and call tracking on the same record

Can my team reply from their pockets?

Yes. The included iOS and Android apps carry the same inbox, so whoever is free can answer, and the rest of the team sees that it was handled.

iOS and Android apps included on every plan
Shared team inbox with assignment and @mentions
Push notifications for new messages
Unlimited users, so everyone gets a login

Included on every plan, and a real person sets it up with you in two 1-on-1 calls in your first week.

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The part nobody else does

Every plan comes with people, not just software.

White-glove onboarding. Two 1-on-1 calls in your first week: we set up the tech with you, then train you on the daily tools. Recorded, so you keep everything.
Live chat + video support. Talk to a human when you are stuck. Screen-share when it is easier to show than tell.
Bi-weekly office hours. Drop into a live session with our team every other week. Bring questions, leave with answers.
Courses & training videos. A course library and step-by-step feature videos included with every account. Learn at 2am if that is your speed.

How onboarding works

Keep exploring

Where this fits with everything else

See all the tools

FAQ

Questions, answered

Which channels connect to the inbox?

SMS and MMS, email, Facebook Messenger, Instagram DMs, WhatsApp, your website chat widget, Google Business messages, and phone calls with recordings. Each one lands in the same thread on the customer's record, so you never have to check a channel separately.

Does the AI cost extra?

AI is included and metered by plan rather than sold separately. Growth includes the AI Employee with 1,000 Conversation AI responses and 100 Voice AI minutes a month, plus Reviews and Content AI. Pro includes unlimited Conversation, Voice, Reviews, and Content AI under fair use. Usage outside included allowances, or services not included, may have separate charges. See our pricing page for current rates.

Can my whole team share the inbox?

Yes. Every plan includes unlimited users, so each person gets their own login. Conversations can be assigned to an owner, and the full history stays visible to the team on the contact record.

Do you support WhatsApp?

Yes. WhatsApp connects alongside SMS, email, Messenger, Instagram, and webchat, and WhatsApp messages appear in the same customer thread as every other channel.

See the unified inbox handle a real lead.